At Ali Arcade, we strive to provide our customers with the highest quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help with our easy and straightforward returns and exchanges process. Please review the details below.
1. Return and Exchange Eligibility
To be eligible for a return or exchange, the following conditions must be met:
Items must be returned within *5 days* from the date of delivery.
The product must be unused, undamaged, and in the original packaging.
Items such as personalized products, perishable goods, or hygiene-related products (e.g., cosmetics, underwear) are *non-returnable*.
Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
2. How to Initiate a Return or Exchange
To start the return or exchange process, please follow these steps:
Contact our customer support team at info@aliarcade.com or +1 609 432-4130 to initiate the return/exchange request.
Provide your order number, product details, and reason for the return/exchange.
Once approved, you will receive a return authorization and instructions for shipping the item back.
3. Return Shipping Costs
Return Costs: The customer is responsible for paying the return shipping costs unless the item is defective or damaged.
Exchange Costs: If you are exchanging an item, we will cover the shipping cost for sending the replacement item to you.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow up to *7-10 business days* for the refund to be reflected in your account, depending on your bank’s processing time.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, you must follow the return process first. After we receive your returned item and issue the refund, you can place a new order for the desired product. If the item is damaged or defective, we will process the exchange at no additional cost.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within *7 days* of delivery. We will provide you with a prepaid return label and arrange for a replacement or refund. We will cover all return shipping costs in this case.
7. Non-Returnable Items
Certain items are not eligible for returns or exchanges, including:
Custom or personalized products
Gift cards
Perishable items (e.g., food, plants)
Items marked as "Final Sale"
8. Restocking Fees
In some cases, a restocking fee of up to 15% may be applied for returns of non-defective items.
9. Return Policy for Multi-Vendor Products
Since our platform is a multi-vendor marketplace, each vendor may have their own return and exchange policies. Please refer to the individual vendor's return policy for specific terms. However, our general guidelines still apply unless specified otherwise.
10. Contact Us
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact our customer service team at:
Email: info@aliarcade.com
Phone: +1 609 432-4130
Address: 1300 Atlantic Ave Atlantic city new jersey 08401
We value your satisfaction and are committed to providing excellent customer service. Thank you for shopping with Ali Arcade.
