Thank you for shopping with Ali Arcade. We want to ensure that you have a smooth and pleasant shopping experience, and our shipping policy is designed to provide clarity on the process. Please review the details below regarding our shipping procedures.
1. Processing Time
All orders are processed within 1-3 business days, excluding weekends and holidays. Once your order is processed, you will receive a shipping confirmation email with tracking details. Please note that the processing time may vary depending on the vendor and the product availability.
2. Shipping Methods
We offer a variety of shipping methods to accommodate your needs. Shipping costs and estimated delivery times are calculated at checkout, based on your location and the selected shipping option. Delivery times may vary depending on your address and the product’s origin.
3. Shipping Costs
Shipping costs are calculated based on the weight, dimensions of the product, and your delivery location. You can view the shipping costs during checkout before confirming your order.
4. International Shipping
Currently, we offer international shipping to select countries. Please check the availability at checkout. Additional customs fees, taxes, or duties may apply based on your location, and these are the responsibility of the customer.
5. Shipping Restrictions
Some products may be subject to shipping restrictions due to size, weight, or local regulations. If an item cannot be shipped to your location, you will be notified promptly, and the order will be canceled or modified accordingly.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order directly through the courier’s website using the provided tracking link.
7. Delivery Delays
While we strive to meet the estimated delivery times, external factors such as weather, shipping carrier delays, or customs procedures may cause delays. We recommend allowing extra time for delivery during peak seasons or in the event of unexpected delays.
8. Incorrect Shipping Information
Please ensure that the shipping information provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If an address is incorrect, please contact us immediately so we can attempt to correct it before shipment.
9. Missing or Damaged Items
If your order arrives damaged or if you are missing an item, please contact our customer service team within 7 days of receiving the shipment. We will investigate the issue and resolve it as quickly as possible.
10. Returns and Exchanges
Please refer to our Returns and Exchanges Policy for information on how to return or exchange items.
We appreciate your understanding of our shipping policy and thank you for choosing Ali Arcade for your shopping needs. If you have any questions or concerns, feel free to reach out to our customer support team for assistance.
